SUPER FREQUENTLY ASKED
ABOUT WELL OF SOULS
Q: I messed up my evergreen files and now it says it is a modded world, how do I get back the original files?
A: If you didn't keep a copy of the originals around, you can restore Evergreen to all its factory-default splendor by running the INSTALLER again. Not the PATCH, the INSTALLER. If you didn't keep a copy of the installer around, then YOU HAVE TO DOWNLOAD IT AGAIN.
Running the installer again will not hurt your existing heroes. (But a properly paranoid person will make a backup anyway.)
Q: I don't see any MIX Games on the list!
A: Could be due to:
If "trying again later" doesn't fix it, then investigate your situation regarding Firewalls and Proxy Servers. You simply cannot play the game behind a proxy server or a firewall which blocks UDP traffic.
Q: I can't get any skins! Or no one can see MY skins!
A: Could be due to:
Q: What's a Firewall or Proxy Server?
A firewall is a software (usually) product which protects your computer against unfriendly attacks from the Internet. Most firewalls think incoming UDP traffic is unfriendly and hence block several key game functions. If you cannot "open a hole" in your firewall, then you will not be able to play the game online.
A firewall exists because you, your parents, your company, or your ISP has decided they would rather be safe than sorry, even if it cuts into YOUR gameplay options. They might be right to be paranoid.
A Proxy server is a server which gets in between you and all your Internet fetches. Sometimes this is for a good reason (if everyone in the company needs the same pages, they can get cached locally and thereby speed up access for everyone). But usually they are there for evil reasons (monitoring your activity, restricting your activity, treating you like a little baby.) :-)
Q: It says I am a HACKER! and I don't HACK! I don't know HOW to HACK!
A: Hacking (making modifications to a game using special tools or trainers) a solo game is no big deal. Who cares. But hacking a multiplayer game upsets the other players and undermines the value of their efforts. Hence the game attempts to detect hacking and shuts down access to multiplayer play when it is seen.
From the game's perspective, you are a hacker if:
Of course, the game can't easily tell the difference between an official hack and some problem with your computer. You might have occasional memory failures. Some other program might be writing outside its boundaries (gotta love Windows), Your disk drive might be overheating, you might get hit by cosmic rays, or your computer might even be infected with a virus.
But once the game detects tampering, from any source, it starts the hacker warning dialog. That dialog will give you some additional information which you might find interesting or boring, but which you should definitely include in any bug reports. The numbers look like this:
The Xs are a code telling me what tampering was detected. The Ys tell me how many tampering events were detected, and the Z.Z attempts to express how many days are left in the multiplayer lockout. If you wait out those days (and do not re-use the hacked characters), then all is forgiven. But as the number of tampering events goes up, the lockout period gets longer.
You can always set your computer clock forward by that many days to get back online right away. But.. well, I thought of that, so you'll be sorry in the long run.
Here are some tips to prevent setting off the hacker detector:
Just play the game in the way it was intended and you should be OK. Until that cosmic ray hits you, of course. If you DO end up hacking your way into a lockout, be sure to delete the hacked character(s). Since simply 'touching' them in the RESTORE SOUL screen can recontaminate you, leading to additional (and longer) lockouts in the future.
Q: It says ALL my characters are MODDERS! How COME?
A: Unfortunately, a lot of different conditions get reported with that same basic sentence. To really help, you need the full text of the Warning Message you got. (You are never marked as a modder without being warned first. You always have the option to not use the character in question until you have resolved the problem.) Most Warning Messages include enough information for you to solve the problem on your own. Reading them carefully is your first best step.
Also, many people confuse being a 'modder' (someone who has modified their world files, or played in a modified world) with the concept of a 'mod' (a world which is different from yours, but might still be completely legitimate. Each new release of a world is a mod of the one before it, and playing through a legal mod update will not mark your character as a modder. However, you WILL see the word (mod) next to the version number of other players, if they are running a different version of the world than you are.
The only reason play in modified worlds is even tracked is that in a multiplayer game it is hard to maintain an even playing field if one player has modified their copy of the world to give them some advantage (like infinite health points or higher stats and better items).
Here are the most common MODDER/CHEATER Warning Messages:
But pay attention to the modder warnings. If you accept the modder label, it is PERMANENT. Anything less would be unfair to the other players.
Q: How do I Move My Characters To a New PC Without Their Becoming Modders?
When you get a new PC, or if you reformat the hard drive of your old PC, then the first time you run WoS on that PC it will be assigned a new soul ID.
If you then try to use a character which was created on a PC with a different soul ID, it will be marked a modder. This is not necessarily the end of the world, since WoS is an easy enough game that just making new characters is not that big of a deal. Still, we all enjoy clinging to the past, so here is how to do it:
Did you save the right stuff?
First off, your characters are saved in the "WoS\Save" folder. This folder has nothing but good stuff to save in it, so whenever you think about making a backup, be sure to save this entire folder (not just the "savedHeroes" folder for a particular world). Let me repeat that, save the ENTIRE "C:\WoS\Save" folder. OK? The whole thing. Otherwise, stop reading now since you are without hope. Also, please read this entire section before doing anything at all.
How to Restore it to new PC:
So, you have a saved copy of your old "c:\WoS\Save" folder. Good for you! A terrific first step! Now what?
So, you can't afford a Golden Soul, you kept a copy of your "WoS\Save" folder, what do you do now? Please follow these instructions CAREFULLY. Your goal is to not RUN WoS until AFTER you have restored the WoS\Save folder. This explanation assumes you know how to copy folders on your PC. If you're not comfortable working with folders, then I will not be able to help you here. I'm sorry :-( Folders are really easy to learn about though... Come back in 20 minutes when you feel comfortable, or have a friend over.
OK, Take a deep breath, have you successfully dragged your old SAVE folder into your new WOS folder? Are you SURE? Check one more time. Ready?
It Didn't Work!
Oh No! Something went wrong! You got a new soul ID anyway! What now?
How Do I Get a Golden Soul Without a Credit Card?
Golden Souls are actually a reward for donating $25 to synthetic reality, and not a product per se. Your donation is optional (at least so far!) and the game is designed to work even without one. So you don't NEED one. So please don't feel deprived if you don't HAVE one.
Presently, we can only take orders on-line (no cash in envelopes hidden under the sink in the washroom at Times Square station).
But we are set up to take Credit Cards, Various Bank Cards, and PayPal payments, domestic and international, all via secure servers. And I think PayPal might have swallowed a couple other online payment companies as well.